FAQ

Orders

  • What all do I need to place an order with Focus & Frame Eyewear?
    • Internet access, your prescription information if applicable, and a form of electronic payment.
  • What if I need to change my order?
    • Please contact support@focusandframeeyewear.com and we will try our best to support your request.
  • How long does it take my glasses to get to my front door?
    • Domestic orders: Non- Prescription orders 3-5 business days / Prescription Orders 10-14 business days. International orders: TBD.
  • What if my glasses are not correct?
  • Can I purchase eyewear over the phone?
    • No, purchases can only be made through our site.
  • If my prescription is outdated can I still use it to place an order?
    • Your eyes prefer a current prescription.

Shipping

  • How long before I receive my order?
    • Once fulfilled 3-5 business days
  • How much does shipping cost?
    • We charge a flat rate of $6.95 for each order.
  • Do you offer expedited shipping?
    • Not at this time.
  • Can my order be shipped overnight?
    • Not at this time.
  • Do you ship outside of the US?
    • Yes, shipping rates and times vary
  • Can I check my order status?
    • Unfortunately, we cannot provide pre shipment updates outside of the shipment tracking information emailed to the customer at this time.

Prescriptions

  • How can I obtain a prescription?
    • Prescriptions are provided by your optometrist office.
  • How do I measure my pupillary distance (PD)?
    • We provide a step by step guide on our site, titled “How to measure your pupillary distance (PD)”
  • How do I upload my prescription?
    • You can upload a photo of your prescription on the product page at the end of the prescription options.
  • Can I use my contact prescription to order my eyewear as well?
    • No, you will need your glasses prescription.
  • What is If ordered glasses and they are blurry, and I cannot see out of them?
  • I am unsure how to read my prescription. Can you help?
    • Yes, we offer resources on our page to assist with understanding your prescription. Click the link in the Extras tab.
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