FAQ

Orders

• What all do I need to place an order with Focus & Frame Eyewear?
  • Internet access, your prescription information if applicable, and a form of electronic payment.
• What if I need to change my order?
  • Please contact support@focusandframeeyewear.com and we will try our best to support your request.
• How long does it take my glasses to get to my front door?
  • Domestic orders: Non- Prescription orders 3-5 business days / Prescription Orders 10-14 business days. International orders: TBD.
• What if my glasses are not correct?
  • Contact support@focusandframeeyewear.com and we will handle immediately.
• Can I purchase eyewear over the phone?
  • No, purchases can only be made through our site.
• If my prescription is outdated can I still use it to place an order?
  • Your eyes prefer a current prescription.

Shipping

• How long before I receive my order?
  • Once fulfilled 3-5 business days
• How much does shipping cost?
  • We charge a flat rate of $6.95 for each order.
• Do you offer expedited shipping?
  • Not at this time.
• Can my order be shipped overnight?
  • Not at this time.
• Do you ship outside of the US?
  • Yes, shipping rates and times vary
• Can I check my order status?
  • Unfortunately, we cannot provide pre shipment updates outside of the shipment tracking information emailed to the customer at this time.

Prescriptions

• How can I obtain a prescription?
  • Prescriptions are provided by your optometrist office.
• How do I measure my pupillary distance (PD)?
  • We provide a step by step guide on our site, titled “How to measure your pupillary distance (PD)”
• How do I upload my prescription?
  • You can upload a photo of your prescription on the product page at the end of the prescription options.
• Can I use my contact prescription to order my eyewear as well?
  • No, you will need your glasses prescription.
• What is If ordered glasses and they are blurry, and I cannot see out of them?
  • Please send an email immediately to support@focusandframeeyeear.com and we will contact you ASAP.
• I am unsure how to read my prescription. Can you help?
  • Yes, we offer resources on our page to assist with understanding your prescription. Click the link in the Extras tab.