Frequently Asked Questions
What all do I need to place an order with Focus & Frame Eyewear?
Internet access, your prescription information if applicable, and a form of electronic payment.
What if I need to change my order?
Please contact firstname.lastname@example.org and we will try our best to support your request.
How long does it take my glasses to get to my front door?
Domestic orders: Non- Prescription orders 3-5 business days / Prescription Orders 10-14 business days. International orders: TBD.
What if my glasses are not correct?
Contact email@example.com and we will handle immediately.
Can I purchase eyewear over the phone?
No, purchases can only be made through our site.
If my prescription is outdated can I still use it to place an order?
Your eyes prefer a current prescription.
How long before I receive my order?
Once fulfilled 3-5 business days.
How much does shipping cost?
We charge a flat rate of $6.95 for each order.
Do you offer expedited shipping?
Not at this time.
Can my order be shipped overnight?
Not at this time.
Do you ship outside of the US?
Yes, shipping rates and times vary.
Can I check my order status?
Unfortunately, we cannot provide pre shipment updates outside of the shipment tracking information emailed to the customer at this time.
How can I obtain a prescription?
Prescriptions are provided by your optometrist office.
How do I measure my pupillary distance (PD)?
We provide a step by step guide on our site, titled “How to measure your pupillary distance (PD)”
How do I upload my prescription?
You can upload a photo of your prescription on the product page at the end of the prescription options.
Can I use my contact prescription to order my eyewear as well?
No, you will need your glasses prescription.
What is If ordered glasses and they are blurry, and I cannot see out of them?
Please send an email immediately to firstname.lastname@example.org and we will contact you ASAP.
I am unsure how to read my prescription. Can you help?
Yes, we offer resources on our page to assist with understanding your prescription. Click the link in the Extras tab.